At Nisa jewellery Store, we take pride in creating exquisite jewellery pieces that are made to order, meticulously crafted by our skilled artisans at our Sri Lankan factory. We understand the excitement of receiving your one-of-a-kind jewellery, and we strive to keep you informed about every step of the process. Here’s what you can expect:
1. Order Processing (1-2 Business Days): Once you place an order with us, our team will review and confirm it within 1-2 business days. We’ll be in touch if any additional information is required to ensure accuracy.
2. Jewellery Production (2-3 Weeks): The magic begins! Our award-winning designers and craftsmen will start creating your custom piece with love and dedication. The intricate production process takes approximately 2-3 weeks.
3. Quality Inspection and Packaging (1-2 Business Days): After meticulous craftsmanship, your jewellery undergoes rigorous quality checks. This step usually takes 1-2 business days to ensure your piece meets our stringent standards. Once approved, it will be thoughtfully packaged for safe transit.
4. Shipping and Delivery (3-5 Business Days): We deliver throughout Australia, and shipping typically takes 3-5 business days from the time your order leaves our Sri Lankan factory. Please note that delivery times may vary based on your location and any customs processes.
Total Estimated Delivery Time: Your custom-made jewellery is precious and unique, just like you. The total estimated delivery time, from order placement to your doorstep, is around 4-5 weeks.
Email Updates: We value your excitement and trust in us. Throughout the process, you will receive regular email updates on your order’s status, keeping you informed every step of the way.
Please Note:
While we strive to make your experience memorable, there are no returns or exchanges for made-to-order items unless there is a manufacturing fault or damage during shipping. Rest assured, each piece is meticulously checked before shipping to ensure its perfection.
To provide you with the best service, we do not offer change of mind returns, as each order is custom-made to your specific preferences.
Should you have any questions or need assistance at any point, feel free to reach out to our dedicated customer support team. We are here to make your journey with us a delightful one!
Thank you for choosing Nisa Jewellery store, where exceptional craftsmanship meets your unique style.
