At Nisa Jewellery Store, we take great pride in delivering our exquisite jewellery pieces to customers all over Australia with utmost care and efficiency. Here’s some important information about our delivery process:
1. Free Shipping Across Australia:
We are delighted to offer FREE standard shipping on all orders above $50 delivered within Australia. For orders below $50, a flat shipping charge of $7 will be applied to cover shipping costs.
2. Estimated Delivery Time:
For all made to order jewellery pieces, the estimated delivery time is approximately 4-5 weeks or 25 business days from the date of purchase.
All in-stock jewelry items will be dispatched on the same day of your order, provided it is placed on a working day. Orders placed on non-working days will be dispatched on the next business day.
Please note that delivery times are provided as estimates and may be subject to change due to factors beyond our control, such as unexpected delays in production or shipping.
3. Tracking Your Order:
Upon placing your order, you will receive an order confirmation email with the details of your purchase. As we value your trust and satisfaction, we will keep you informed every step of the way. From the time your order is confirmed, you will receive regular email updates on the status of your order and estimated shipping date.
4. Delivery Address:
Please ensure that the delivery address provided during checkout is accurate and complete. We are unable to make changes to the delivery address once your order has been shipped.
If you need to update your delivery address, please contact our customer support team as soon as possible.
5. Signature Upon Delivery:
For security reasons and to ensure safe delivery, all purchases above $500 require a signature upon receipt. Please ensure that someone is available to sign for the package at the provided delivery address.
6. International Shipping:
Currently, we only offer delivery within Australia. However, if you are located outside of Australia and wish to purchase our jewellery, please contact our customer support team to discuss international shipping options.
If you have any questions or need further assistance regarding our delivery process, please don’t hesitate to contact our customer support team at [email protected]. We are here to provide you with exceptional service and ensure that your jewellery reaches you in perfect condition.
